Shipping policy

At Kurzen, we are committed to delivering precision tools efficiently and reliably. All orders are processed with care to ensure your products arrive ready for professional use.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed the next business day

  • You will receive a confirmation email once your order has been dispatched

Shipping Locations

  • We currently ship Australia-wide

  • International shipping may be available on request. Please contact us for details

Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on location and carrier demand.

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

Regional and remote areas may experience slightly longer delivery times.

Shipping Costs

  • Shipping costs are calculated at checkout based on order size, weight, and destination

  • Any applicable shipping charges will be clearly displayed before payment

Tracking Information

  • All shipped orders include tracking

  • Tracking details will be emailed once your order leaves our facility

Authority to Leave

  • Deliveries may be left at the shipping address if deemed safe by the carrier

  • Kurzen is not responsible for loss or theft once an order has been marked as delivered

Delays & Service Interruptions

While we aim to meet estimated delivery times, delays may occur due to factors outside our control, including weather events, carrier disruptions, or peak shipping periods.

Kurzen is not liable for delays caused by shipping carriers, but we will assist where possible to resolve delivery issues.

Incorrect Address Details

  • Customers are responsible for providing accurate shipping information

  • Kurzen is not responsible for delays or losses resulting from incorrect or incomplete addresses

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will assess the issue and arrange a suitable resolution.

Contact Us

For shipping-related enquiries, please contact:

Email: hello@kurzen.com.au